LK Group — customer service, booking service, district heating and LK Software

Customer service

LK Customer service

20 sec.typical wait on the phone

Our office in Haslev handles many different types of tasks, with customer service being an important part of them. We are in daily contact with thousands of customers, both through outgoing and incoming calls. Therefore, our employees are experienced in providing high-quality customer service and assisting your customers with any questions they may have.

Our primary task is to help customers confidently move forward in their process. The inquiries we receive are very diverse and include technical questions, appointment bookings, inspections, restoration on various types of tasks, product inquiries, and much more.

Our expertise lies in customer service within the fibre industry, but our many years of handling customer inquiries have given us extensive experience in managing a wide range of questions. We always act quickly and efficiently, and customers typically reach us by phone within 20 seconds, without compromising the quality of our customer service.

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Booking service

LK Booking service

Our booking system in the LK Portal offers three different solutions for booking customers in the calendar:

Automatic solution

Semi-automatic solution with Phoner

Manual booking via Phoner

In collaboration with you, we can set up a project using the solution you choose. You can define holidays, closing days, and other events in your calendar. You can also specify your working areas, postal codes, zones, maximum number of customers, and working hours.

The system updates in real time. Our booking module includes a geographical map of the entire country, allowing our employees to see the location of customers and the average duration of a task. This makes it easier to plan daily routes and calculate the total duration of tasks.

You can track the workflow and view booking results via our statistics module in the LK Portal, giving you a good overview of ongoing and completed projects or areas.

Our booking system is designed universally and can be used across industries. Therefore, you do not need to be in the fibre industry to take advantage of the LK Portal.

Contact us at info@lkgroup.dk to learn more, or write to us if you would like us to call you with further information.

District heating

In close consultation with our partners, we help to ensure that people living in the Triangle Region in Jutland have an environmentally friendly source of heating: district heating. We provide detailed installation agreements, documenting relevant data for the contractor.

Our experienced consultant visits all those who want to install district heating in their homes or commercial premises. We visit customers to make sure that sewers, antenna/data cables, water, electricity, oil tanks and other relevant installations are included in the agreement, which protects the contractor's work.

The result of the preliminary study is a detailed installation agreement with plans and images, which is always made in consultation with and finally approved by the customer.

This helps to minimise complaints and unnecessary damage to the site, which could otherwise lead to extensive re-establishment work for the contractor. This saves time for all parties and ensures that there is proper documentation before work begins on the site.

If you have any questions, please contact us. We are ready to help you.

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LK Software · LK Fiber

LK Software

Our platform is built based on real-world structures, allowing us to efficiently manage and streamline workflows.

The platform

Our system integrates seamlessly via API or through other methods with the provider and external vendors.

The platform is not designed to be the primary system or software solution for utility providers. It is intended as a supplement that can easily integrate with existing systems as needed.

Both the platform and the app include numerous tools that can be used across industries. With a high level of user-friendliness, it enables administrators to create high-quality documentation and both import and export data in Excel sheets. In other words, you choose your own work functions, and we help you get familiar with them. Whether it's for our intelligent booking system, project management, installation agreements, or a bit of everything, we tailor it to your needs.

The LK Software app

The LK Software app is also the LK Fiber app, which manages, simplifies, and documents all aspects of fibre network installation in properties. Our software can help you save time, minimise complaints, and be environmentally friendly, as all documentation is paperless.

Computer / mobile / tablet compatible
Problem-free integration & API solutions
Data storage following the current GDPR regulations
Safe network
High data security
Import & export of data in Excel

Download the LK Software app here

Why choose us?

We have developed a wide range of tools based on the experience we have gained across various industries.

By utilising the latest technologies and leveraging the Laravel Framework, the LK platform provides a feature-rich environment for managing a broad range of utility-related tasks.

Using an "API First" approach, our platform employs a REST API, enabling easy integration with other systems.

To ensure optimal performance and user experience, our platform uses background processing for most heavy tasks, allowing smooth and efficient task management even during peak workloads.

GIS: layers, import/export, drawing system
Drawing system: ability to draw on photos
Street View
GPS: validation of addresses and GPS position with 4 cm accuracy
Calendar
Auto booking
Digital signature
SMS & email
Drone photos
Video calls
Products & prices
API & flexible integrations
Multi & solo customers
…and so much more

EWII · Energi Fyn · Fibia · Kraftteam

What do the customers say?

“EWII Fibernet has worked with LK Fiber since late 2018, and they help to identify where customers would prefer to have fibre cables buried when setting up new fibre installations. They are very professional in their approach to the tasks and complete every task from start to finish. At the same time, the work is done fast and efficiently, which means that the tasks can be quickly processed onwards.”

EWII Fibernet Read more about EWII here →

“Energi Fyn has been collaborating with LK Fiber since 2017. LK Fiber prepares installation agreements for private customers requiring fibre networks, and we greatly appreciate the flexibility and commitment that LK Fiber provides in the delivery of the work. This collaboration has boosted our customers' satisfaction, and they appreciate the personalised advice.”

“Fibia collaborates with LK Group ApS due to their professional approach to tasks. We find that they are always professional and flexible in their approach to the task when determining where to install the fibre network for each customer.”

Fibia Read more about Fibia here →

“We choose to work with LK Fiber because the LK Fiber app helps us save time and gives us an accurate overview of the work on the FTTH extension. Flexibility and accuracy in implementing our requests, always accessible for the customer – that's what we value at LK Fiber. Want to avoid losing paperwork or notes at your construction site? We found the solution with the LK Fiber app, which has been perfectly configured to our needs. Fibre optic installation agreements and digging works are now documented and digitised seamlessly. Our daily operations have been simplified and made easier.”

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